We often talk about our free initial site surveys. We’re proud to deliver them: they give you the opportunity to meet our team, let us see your building first-hand, and allow everyone chance to chat through the project before a single penny changes hands.
But why are they so important? How do they work? And, in the current climate, what do you need to know to make sure we’re handling them safely?
Why do we complete detailed surveys?
You need to know you’re receiving the best customer care from the moment you make an enquiry. Therefore, to make our quotes as accurate and our work as thorough as possible, we take time to fully understand your needs and get to know your site. That’s why our surveys are free of charge: we need to assess your property in detail before any work begins to deliver high standards and great customer service.
You’ll get expert eyes on your property, with options available to you to discuss your needs in specific detail to give you confidence in our expertise. You’ll have chance to chat everything through with us, make decisions with our support, and know that every suggestion we make is the right one for your building.
What happens when we visit your property?
You’ll meet with one of our specialist team members, who’ll chat through your needs and carry out an analysis of your building. We’ll take photos, make notes, and perhaps ask for a look inside the property too to get the full picture. This can be done to suit you (weekends and evening are fine by us!) to make sure your operational hours are barely disturbed by our presence on site – we’ll fit around your needs.
Back at the office, we’ll use the first-hand details we gathered to deliver feedback with a no-obligation quote. This will tell you what work is needed, how long it will take, and how much it will cost.
What do we do if we can’t survey in person?
Of course, site visits may not be possible. It may be challenging for us to access your site, you may need a same-day response but are based hours away or, of course, in the current pandemic in-person surveys may simply not be suitable for you.
When this is the case, you can rest assured that our off-site surveys are carried out with the same commitment and integrity as those we conduct in person. We’ll ask you to send us as much information via email as possible, including photos of your building and any areas you have concerns about. From here, we can carry out an external report outlining our recommendations for refurbishment. We can also use the photos you send to create digital mock-ups, showing how your site could look when completed. This is a great way to choose colours before committing to colour schemes too. Discover more here.
If you’re keen for us to visit your site, but looking around in person isn’t suitable, drone surveys are a great option. With our MD, Mike Hallwood, fully licenced to operate drones, we can carry out a survey using a drone flown over your property for a great value yet low cost. It records footage of hard-to-see areas that can be viewed back at our offices in detail for a thorough assessment. Find out more and ask us how a drone survey could work for you.