Quality Policy Statement

Company

Cladding Coatings was established in 2009 to operate nationwide, specialising in metal cladding and roofing refurbishment. Services include work to commercial and industrial properties from small offices to large distribution hubs. We are based in Oldham, Greater Manchester.

Our Quality Values

Quality is one of the core values of Cladding Coatings.

• We strive to achieve high quality finishes and excellent customer service. Attention to detail is a fine art and this is backed by our simple and straightforward customer guarantees.

• We always strive for excellent customer satisfaction. We provide a quality service with an exceptional finish in mind, going above and beyond for our clients.

• We are proud of our company and aim to impress. Each individual’s contribution is what makes this company special. We are all committed to the common goal of ensuring that the customer is always satisfied.

• Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.

Our professional, experienced teams are passionate about quality and have that attention to detail ensuring the best results. We believe in providing excellent customer service with that personal touch you won’t find anywhere else.

When carrying out our services, including cladding refurbishment, shopfront spraying, roof coating, on-site spraying, and cut edge corrosion treatment, we only use well-known and trusted brands to ensure a smooth, high-quality finish.

We carry out all projects with minimal disturbance to businesses, customers or neighbours.

Cladding Coatings Ltd are an environmentally friendly company and most of our products are water-based and VOC2010 compliant, causing minimal damage to the environment.

We take health and safety very seriously at Cladding Coatings, and we hold a variety of safety accreditations to ensure our health and safety continues to the highest standard. These include CHAS accreditation for achieving excellence in health and safety in the workplace. ContractorPlus accredited showing that we are carrying out all of our activities and jobs in accordance with health and safety regulations. Safety Management and Monitoring Services Limited (SM&MS) are a safety management and monitoring service company and have given us this accreditation based on our ongoing fantastic health & safety standards. We are also accredited by The International Powered Access Federation (IPAF) who promotes the safe and effective use of powered access equipment worldwide in the broadest sense. PASMA advances safety, standards and best practice across a wide range of sectors. Being CHAS approved reduces duplication as suppliers compliance is accepted by all CHAS buyers.

Our systems

We are committed to continuous improvement and have established a system for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

Regular gathering and monitoring of customer feedback
A customer complaints procedure
Selection and performance monitoring of suppliers against set criteria
Training and development for our employees
Regular audit of our internal processes
Measurable quality objectives which reflect our business aims
Management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are made available to all employees.
This policy is posted on the Company website.
Although the Managing Director has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.

Policy reviewed March 2022